Have a question about Castlight or your healthcare?

Castlight Guides are here to help! Guides are available 8am - 9pm ET.


Call us at
888-920-1264


Email us at
support@castlighthealth.com

Frequently asked questions

What is Castlight?

Castlight is a personal healthcare shopping tool brought to you by State of Indiana that helps you take control of your healthcare and get more for your money. Castlight lets you compare doctors and other medical services based on quality, convenience, and cost.

When should I use Castlight?

Common uses of Castlight include:

  • Comparing nearby doctors, medical facilities, and healthcare services based on the price you'll pay and quality of care.
  • See personalized cost estimates based on your location, your health plan, and whether or not you’ve already paid your deductible.
  • Review step-by-step explanations of past medical spending so you know how much you paid and why.
  • Receive recommendations about ways to save money and find high-quality care.

If I already have a doctor, how can I benefit from Castlight?

Use Castlight when your doctor recommends labs, specialists, and other medical services. You’ll be able to learn about your choices and the associated costs and quality. Many doctors suggest specialists, labs, and other medical facilities without having any idea how much they will charge you. Most doctors will happily provide you with multiple options to research on Castlight. You can also use Castlight to search for services for other members of your family. In addition, Castlight provides an easy and helpful way to understand your health plan and past care.

How does Castlight compare to other services on the Internet?

Castlight is a unique service customized for State of Indiana with features that are not available from other services on the Internet. Castlight gives you personalized pricing information. We show you how much your out-of-pocket costs will be for medical services based on your health plan, the doctors in your preferred network, and your deductible status. Castlight also provides an overview of your health plan benefits, tips for making smart healthcare decisions, and details about your past claims.

How is Castlight different from Anthem.com?

Castlight makes it easy to compare doctors side by side based on price, quality, and location. It shows your actual out-of-pocket costs based on your deductible status for a wide range of medical services. It also makes knowing the status of your current health plan benefits easier – for example, your remaining deductible is always clearly shown right on the Castlight home page.  Finally, it provides step-by-step explanations of your past care history so you can better understand why you’ve spent and why.

Where does the estimated cost information for doctors and medical services come from?

Castlight lists estimated cost information for doctors and medical services which State of Indiana Employees have visited in the past two years.  This information is updated continuously as ongoing medical claims are submitted to the health plans.

Although all medical services may not show prices in Castlight, the most common doctors and services used by %%EMPLOYEE NAME%% will show up in the tool and the amount of useful information increases frequently.

How much can I expect to save?

Castlight users may be able to save hundreds of dollars a year by seeing all their options for nearby in-network doctors. For example, use Castlight to search for a primary care doctor, and you will typically find a price range greater than $100.  Of course, Castlight also provides more information about doctors than just prices – you can also see where they went to medical school, how long they has been practicing, and how other patients have rated them. Castlight allows you to see all of your options and choose the option that works best for you.

Do doctors with lower prices for office visits tend to have lower prices for all the services they perform?

Yes. In fact, picking a doctor with a lower priced office visit may result in significant savings down the road. If doctor A is more expensive than doctor B for the same type of office visit, doctor A will likely be more expensive than doctor B for any other procedure. As a general rule, the rates negotiated for all services performed by a given doctor rise or fall together.

Furthermore, if you find a low-cost doctor for your office visit, then there is a good chance that your later visits and procedures will also be at the low end of the spectrum.  On the other hand, if you go to see a doctor that is part of a high-priced medical system, not only will the office visit be more expensive, but all of their referrals for specialists and tests are likely to be in that same high-priced medical system.  Using Castlight to compare and select a primary care doctor can have huge cost benefits, both now and in the future.

Where does Castlight’s quality data come from?

Quality data comes from a wide range of public and private sources including The Leapfrog Group for Patient Safety, The US Department of Health and Human Services, other governmental reporting agencies, and consumer ratings resources.

How often is the data in Castlight updated?

Castlight updates your deductible status on every visit, past medical history once a month, and pricing data monthly.  Please note that since your deductible status is updated more frequently than your past medical history, it will reflect the most up to date total of your overall spending history and will reflect your most recently processed medical claims.  Your total spending on the Your Plan page is based on your latest monthly past medical history update, and may not reflect your most recently processed medical claims. If you have any questions, the Castlight Guide's are standing by to help at 888-920-1264.

Is my data private and secure?

State of Indiana has partnered with Castlight to allow you to securely and privately compare doctors and medical services, learn more about your health benefits, and plan for out-of-pocket costs. Your activities on Castlight remain private and are not shared with State of Indiana. Castlight is also a member of TRUSTe, the leading authority for ensuring proper privacy standards on the web.  For more information on Castlight's strict privacy standards, please see the Castlight privacy policy.

Castlight maintains the highest security standards and is obligated under federal HIPAA guidelines to keep your data safe. Castlight has partnered with McAfee and VeriSign to ensure adherence to some of the strictest security standards in the industry.

What information can I see about my family members? And what information can my family members see about me?

Castlight conforms to all federal and state healthcare laws and statutes including HIPAA.  By default you will see past medical care records for yourself and your minor children.  You will see only limited billing information (as required by law) for your spouse/domestic partner and adult dependents.  However, your spouse/domestic partner and adult dependents can choose to change their profile settings to display full past medical care records.

Your spouse/domestic partner will see only their information and the information of minor children.  You can choose to grant your spouse/domestic partner access to your past medical care records by changing your profile settings. Adult dependents can only see their own past medical care records.



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